Terms & Conditions

The consumer can easily report any products they want to return. This can be done by completing our returns authorisation request form which can be found here.  

Effects of cancellation.
If the consumer cancels this contract, Tikiboo UK Ltd will reimburse to the customer all payments received from them, including the costs of delivery (except for the supplementary costs arising if the consumer chooses a type of delivery other than the least expensive type of standard delivery offered by Tikiboo), without undue delay and in any event not later than 14 days from the day on which Tikiboo is informed about the consumer’s decision to withdraw from the contract. Tikiboo will make the reimbursement using the same means of payment as the consumer used for the initial transaction unless the customer has expressly agreed otherwise; in any event, the consumer will not incur any fees as a result of such reimbursement. Tikiboo may withhold reimbursement until the goods are received back or the consumer has supplied evidence of having sent back the goods, whichever is the earliest.

Returning the cancelled product to Tikiboo is done at the consumers' own cost.
The consumer shall send back the goods or hand them over to Tikiboo, without undue delay and in any event not later than 14 days from the day on which he has communicated his withdrawal from this contract to Tikiboo. The deadline is met if the consumer sends back the goods before the period of 14 days has expired. The consumer will have to bear the direct cost of returning the goods.